Shipping policy
Shipping Playbook
Every order needs a game plan for getting from us to you. Here's ours — free shipping, fast turnaround, real tracking, no fumbles.
The Starting Line-up
| Play | What we run |
|---|---|
| Shipping cost | Free on every order |
| Coverage | All 50 U.S. states + APO/FPO/DPO |
| Processing | 1–3 business days |
| Delivery | 3–7 business days (continental) |
| Tracking | Emailed at dispatch |
| Carriers | USPS · UPS · FedEx |
Play 1 — Free shipping across the board
Every order ships free. No minimum spend. No handling fee. No shipping added at checkout. The number at checkout is the final number.
Play 2 — Where we deliver
- All 50 U.S. states
- APO / FPO / DPO military addresses
- U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands) — slightly longer transit
International shipping isn't part of the roster yet.
Play 3 — Processing (1 to 3 business days)
Once your payment clears, we pick, pack, and dispatch within 1 to 3 business days. Business days = Monday to Friday, excluding U.S. federal holidays.
Peak-season audible: launches, promotional weeks, and December holidays may add 1 to 2 business days. If your order's affected, we email you.
Play 4 — Delivery windows
Once your order breaks the huddle and leaves us:
- Continental U.S. — 3 to 7 business days
- Alaska, Hawaii, Puerto Rico — 5 to 10 business days
- APO / FPO / DPO — 7 to 14 business days
Estimates given in good faith. Weather, holiday backups, and carrier-side delays can shift the play by a day or two — outside our control.
Play 5 — Carrier lineup
USPS, UPS, or FedEx, called based on your destination and package size. We pick the fastest, safest route.
Play 6 — Tracking
The moment your order dispatches, we email a tracking link. Allow up to 24 hours for the first carrier scan to show up.
Tracking email missing after 3 business days? Check spam first, then reach out.
Sideline Plays (Special Situations)
Wrong address?
Email or call us immediately:
- Email: hydrew0503@hotmail.com
- Phone: +1 235-313-2621
If the package hasn't shipped, we can fix it. Once the carrier has it, the address is locked. We can't take responsibility for orders sent to a wrong address you provided.
"Delivered" but missing?
Run the play:
- Check porch, mailbox, common areas
- Ask neighbors or building staff
- Contact the carrier with your tracking number
- Still no package 7 days after the delivery date? Email us and we'll investigate together
Arrived damaged?
Take photos of the item and packaging within 48 hours of delivery. Email them over. Replacement or refund — your call.
Package returned to us?
If the carrier sends it back (wrong address, refused, uncollected), we'll be in touch. Reshipping costs may apply.
Reach the Bench
- Email: hydrew0503@hotmail.com
- Phone: +1 235-313-2621
- Hours: Monday – Friday, 9 AM – 5 PM EST
- Response time: within one business day
Last updated: July 2, 2026